Refund and Return Policy

Our promise to you

Founded in 2016 By Tom Sanders, a Paramedic of 35 years.

The EMS Super Store has, and always has been about focusing on one mission: selling quality professional life saving equipment, providing second to none customer service, and an unselfish commitment to you, our customers 24/7.

Our company will continue to partner and develop long-lasting relationships with the most reliable manufacturers in the industry

Our end goal, the team at The EMS Super Store aims to provide you with equipment, service, and cost-effective devices so that you can continue doing what you do best, improving and saving lives.

Return Policy

Our standard return policy for most products is 21 days from the ship date, however The EMS Super Store has many items featured on the website. The return policy for each product may vary.

Return Shipping: Customer is responsible for return shipping charges, unless the item is confirmed defective. If any product is found to be defective, The EMS Super Store will promptly exchange and send a return label or UPS call tag for the return.

RMA (Return Material Authorization): An RMA number is required on all returns. Call us for an RMA number and instructions on how and where to return your order. All returns without an RMA number are subject to our 21-day return policy and may not be honored. If the return is honored, a 25% restock fee may be applied. If the return is not honored the item will be returned to the customer at their expense.

Defective Items: All defective items must be confirmed defective with the factory, if found defective a replacement will be sent or an RMA issued for return.

Special Ordered Items: All items that are special ordered are non-returnable. This will pertain to items with special color, size or alteration. The EMS Super Store will not be held responsible for items ordered with a special color/graphics etc. not meeting customer requirement. 

Refused Shipment: All refused shipments, without prior approval, will be subject to a 25% restock fee. The customer will be responsible for return shipping charges.

List of Return Requirements:

  • All returns must be in original factory packaging and undamaged
  • All parts, including manuals and batteries, must be returned with device orders
  • All packaging must be returned
  • Manufacturer's product packaging must be in reusable shape with no marking or stickers applied.
  • Please send a detailed explanation about your return. Example: "Never used or Open" or "Wrong Item Ordered"
  • Customer is responsible for return shipping
  • Ensure your return at the cost of the product in the event your return is lost or damaged
  • An RMA number is Required
  • When returning your order please write your RMA number on the outside of the box.

Please submit inquiries or requests for return related activities to: 

Credits and exchanges will not be given before merchandise is returned and examined and must be in new condition and will incur a 20% restocking fee. Freight will not be credited on returns. Vest and other special items may not be returned. All returns must be shipped to us freight prepaid.

Refund Policy

All Refunds will be made within 3 business days of the return and will be processed in the same method of payment (example, if paid via Credit card, the refund will be applied to that credit card). Please contact our Customer Service department prior to any return for an RMA number to insure prompt credit.


The EMS Super Store LLC. attempts to be as accurate as possible with our advertised prices and the listing of features/options of each product or service we offer. Due to the nature of internet connections, server technology and the ability to access this information, The EMS Super Store reserves the right to verify all pricing and options before honoring. This policy is aimed at the pricing that is posted in error by our website support staff as well as un-intentional, inaccurate listing of options, features or standard equipment. ALL CUSTOMERS ARE ENCOURAGE TO CALL to verify availability, pricing and features.

Warranty Statement

The EMS Super Store is a distributor of many different manufactures.

All items sold by THE EMS Super store are warrantied based on the manufactures limited warranty.

For more information on manufacture warranties, please call customer service at

770-672-7911 or e-mail us at

Financing Options

100% Financing Available

The EMS Super Store Equipment provides you with affordable financing and leasing options. The 100% Financing Program allows you to include tax, shipping, and other costs when you finance our products. This means no out of pocket costs! TEMSSS has a fast and flexible process, with instant credit decisions.

Contact customer service for more information 770-672-7911

Our Store

The EMS Superstore provides various medical products that many EMTs, paramedics, and nurses are required to have. These items are necessary during medical emergencies and accidents. Our most popular products include:

AEDs – Automated External Defibrillators, extremely helpful during a cardiac arrest

First Aid Kits – Useful for all types of medical emergencies, including those at home, in the workplace, in vehicle accidents and more.

Medical Supply – All other necessary items and equipment needed during a medical emergency, like gloves, needles, syringes, etc.

In addition, we also provide other services, such as CPR courses and EMS Entertainment services through our partner companies.